Quick Contact
Need help? Reach out to us at [email protected] or use the in-app feedback feature (Settings → Feature Requests).
Contact SupportFrequently Asked Questions
Subscriptions & StillMind Plus
What is StillMind Plus?
+StillMind Plus unlocks premium features including:
- Unlimited journal entries and meditation sessions
- Advanced insights and statistics
- Voice notes during meditation
- Location tracking and mapping
- Priority support
- Ad-free experience forever
What subscription options are available?
+Monthly: Flexible month-to-month subscription
Yearly: Save with annual billing (best value)
Lifetime: One-time purchase for permanent access
Is there a free trial?
+Yes! New users can try StillMind Plus with a 7-day free trial. Cancel anytime during the trial period without being charged.
How do I cancel my subscription?
+- Open iPhone Settings
- Tap your name at the top
- Select "Subscriptions"
- Find StillMind and tap "Cancel Subscription"
Restoring Purchases
I purchased Plus but it's not working
+- Open StillMind Settings
- Tap "Restore Purchases"
- Sign in with the same Apple ID used for purchase
- Your Plus features will be restored automatically
Switching to a new device?
+Simply restore purchases on your new device using the same Apple ID. Your subscription will transfer automatically.
Meditation Features
How do meditation timers work?
+- Choose from guided or unguided sessions
- Set custom durations from 1-60 minutes
- Select ambient sounds or silence
- Use interval bells for mindfulness cues
What are voice notes during meditation?
+Plus subscribers can record voice notes without interrupting their session. Notes are automatically saved to your journal entry.
How does the momentum system work?
+StillMind gently tracks your practice with compassionate momentum indicators. No pressure, just encouragement when you need it.
Journal Features
Is my journal private?
+Absolutely. Your journal entries are:
- End-to-end encrypted
- Never shared without permission
- Backed up securely to the cloud
- Accessible only with your authentication
Can I add photos to entries?
+Yes! Tap the camera icon in the journal toolbar to add photos from your library or take new ones.
What is location tracking?
+With your permission, StillMind can add subtle location context to entries. View your meditation journey on the map tab. Location data is always optional and private.
Troubleshooting Guide
App Issues
App won't open or crashes
- Force quit the app (swipe up and remove)
- Restart your iPhone
- Check for app updates in the App Store
- Ensure iOS is updated to latest version
- If issues persist, reinstall the app
Can't sign in
- Verify your internet connection
- Check if you're using the correct sign-in method (Google/Apple/Email)
- Try "Forgot Password" if using email sign-in
- Clear app cache in Settings → Advanced
Meditation timer stops in background
- Enable background audio in iPhone Settings
- Go to Settings → StillMind → Allow Background Activity
- Keep phone unlocked during sessions
Sync Issues
Data not syncing between devices
- Ensure you're signed into the same account
- Check internet connection on both devices
- Pull down to refresh on Journal screen
- Sign out and back in on affected device
Lost meditation history
- Your data is automatically backed up
- Sign in with your original account
- Contact support if data doesn't appear within 24 hours
Notification Issues
Not receiving reminders
- Check iPhone Settings → Notifications → StillMind
- Ensure notifications are enabled
- Open StillMind Settings → Notifications
- Verify your reminder schedule is active
- Check Do Not Disturb settings
Getting the Most from StillMind
Start Small
Begin with just 2-5 minute sessions. Consistency matters more than duration.
Use Intentions
Set a gentle intention before each session to guide your practice.
Journal Freely
There's no right or wrong way to journal. Let thoughts flow naturally.
Track Gently
The momentum system is designed to encourage, not pressure. Missing days is perfectly okay.
Explore Features Gradually
Discover voice notes, location tracking, and insights as you grow comfortable with the basics.
Additional Support
- Feature Requests: Use the in-app feedback tool (Settings → Feature Requests)
- Bug Reports: Include details and screenshots when contacting support
- Privacy Questions: Review our privacy policy in Settings → Privacy Policy
- Account Issues: Contact support with your account email
Email: [email protected]
Response Time: Within 24-48 hours (Plus subscribers receive priority support)